Master of Quality Management

(R3-DL/0414/7/0108 (MQA/FA4355) 05/29))

The objectives of this programme are:

  • To equip learners with basic and advanced knowledge in quality management and quality improvement.
  • To provide learners with the necessary skills for them to define, measure, analyze, improve and control the quality management and quality improvement plans in their respective organizations.
  • To enhance learners generic and transferable skills applicable for industries and realizing the nations mission in creating specialised and technology driven workforces.
  • To produce Certified Quality Managers, Certified Quality Professionals and Certified Quality Auditors.

SIRIM Certification:
The following certificates will be issued upon successful completion of the programme as per SIRIM requirements:

  • Total Quality Fast Track Assessor
  • ISO 9001 Lead Auditor
  • Certified Quality Manager
  • Certified Quality Professional

Four certificates will be awarded by SIRIM (SIRIM STS which runs the SIRIM Personal Certificate Program (SPCP) is a subsidiary of SIRIM Bhd. certified to ISO 9001 by SAI Global based in Australia since 2012).

Ts. Dr. Azmi Bin Mohamed
Programme Director

Email :
azmi_mohamed@oum.edu.my

Malaysian Learner Fees
Year 1 Year 2
Sem 1 RM3,780 RM3,780
Sem 2 RM3,780 RM4,410
Sem 3 RM3,780 RM5,670
Total RM25,200

* Fees applicable to Malaysians and Permanent Residents only.

* The University reserves the right to revise the fees without prior notice.
Discount for the Physically Challenged Learners (OKU) and Senior Citizens

The University offers 50% discount for:
1. Senior citizens aged 60 and above on registration date; and
2. Physically challenged learners – a valid Orang Kelainan Upaya (OKU) is required.
The discounts are not valid for second time registration and repeating of subjects.
Learners who receive this discount are not entitled to other discounts and promotions.

Note
Processing fee: RM50
Re-registration fee of RM220 per semester is chargeable for extension of Masters Projects

Financial options: Payment Mode:
EPF (Account 2); or JomPAY
Education or Personal Loan from commercial banks; or Internet Banking
HRDF (subject to employer’s eligibility); or Debit/Credit Card.
International Learner Fees
Year 1 Year 2
Sem 1 RM4,536 RM4,536
Sem 2 RM4,536 RM5,292
Sem 3 RM4,536 RM6,804
Total RM30,240

Notes:
1 – Fees applicable to International applicants
2 – The fee above excludes registration fee, processing fee and resource fee. Fee imposed first semester only-non refundable . (Diploma RM2,700; Bachelor RM3,200, Master RM3,700, PhD/Doctorate RM4,200).
3 – Financial method: Telegraphic Transfer , PayPal (Invoice will be prepared in MYR and will be added 6% to cover PayPal transaction fees.)
4 – The fees are for subject fees only and are not applicable for research, registration, repeating of subjects and other fees.
5 – 60% payment of the semester fees must be made before the semester starts, 40% payment before the examination week.

* The University reserves the right to revise the fees without prior notice.
**LATEST UPDATE: 30 August 2022

Program Educational Objectives (PEO)
PEO 1 – Knowledgeable and competent in quality management discipline in-line with the industry requirement.

PEO 2 – Effective in communication and demonstrate good leadership quality in an organisation.

PEO 3 – Capable to quality management problems innovatively, creatively and ethically through sustainable approach.

PEO 4 – Able to demonstrate entrepreneurship skills and recognise the need of life-long learning for successful career development.

 

Programme Learning Outcomes (PLO)
 

PLO 1: Evaluate theories and concepts in quality management (Knowledge and Understanding)

PLO 2: Apply critical thinking skills for decision making (Cognitive skill)

PLO 3: Demonstrate the skills and principles of lifelong learning in their academic and career development (Practical skill)

PLO 4: Demonstrate appropriate social skills in quality management and quality improvement (Interpersonal skill)

PLO 5: Communicate creative and innovative ideas effectively (Communication)

PLO 6: Appreciate digital technology to enhance quality management skills (Digital skill)

PLO 7: Appreciate data for the development of quality management and improvement strategies (Numeracy skill)

PLO 8: Perform leadership in managing quality management and quality improvement activities (Leadership)

PLO 9: Develop sustainable quality management skills (Personal skill)

PLO 10: Develop innovative entrepreneurial skills (Entrepreneurial)

PLO 11: Arrange quality management activities in accordance to ethical and legal practices (Ethical and Professionalism)

 

Core Courses
Subject Name Credit Hours
Total Quality Management 3
Quality Standard and Systems 3
Quality Improvement Tools and Methods 3
Enterprise Risk Management 3
Customer Service Management 3
Lean Management 4
Science and Technical Research Methodology 3
Statistical Quality Control 3
Six Sigma 3
Performance Management 3
Supplier Quality Management 3
Master’s Project 6
Total 40
  1. Can I get brief information on the Master of Quality Management?
    Master of Quality Management (MQM) of OUM is designed to equip learners with basic and advanced knowledge in quality management and quality improvement. It provides learners with the necessary skills for them to define, measure, analyse, improve and control the quality management and quality improvement plans in their respective organizations. The broad-based quality programme enhances learners generic and transferable skills applicable for industries and realizing the nations mission in creating specialised and technology driven workforces. The MQM graduates will be recognised as ISO 9001 Lead Auditor, Total Quality Fast Track Model (TQFTM) Assessor, Certified Quality Managers and Certified Quality Professionals.

  2. Is the programme recognized by MQA and JPA?
    Yes, the programme is recognized by MQA and JPA.
    The programme has received full accreditation from MQA since February 2016.
    Reference Number: MQA/FA4355
    Certificate Number: 14663
    Refer to the link :https://www2.mqa.gov.my/mqr/
  3. What are the advantages of the programme?
    The advantages of the programme:
  • Broad-based quality management programme (candidates from any degree are applicable to join this programme without any bridging course)
  • Industry driven curriculum-developed by the experts in both academic and industry to meet the market demand.
  • Career advancement (locally and abroad)
  • Learners will obtain 4 extra SIRIM Certifications (the following certificates will be issued upon successful completion of the programme as per SIRIM requirements)
    • Total Quality Fast Track Model Assessor
    • ISO 9001 Lead Auditor
    • Certified Quality Manager
    • Certified Quality Professional
  • Do I need to pay fees for the extra 4 certifications by SIRIM?
    No need. MQM students just need to pay for MQM fees to OUM.

  • How many days of training for each of certifications?
    The certifications involve a total of 6 days of training with SIRIM Training Sdn Bhd. Upon completion of the second semester of the study, MQM learners will be invited to join the following:

    • ISO 9001: 2015 Lead Auditor (4 days)
    • Total Quality Fast Track Model –TQFTM (2 days)
      **Note that there will be an assessment at the end of each SIRIM training.Upon graduation, the following 2 certifications by SIRIM will be awarded to the MQM graduates (without training days):

      • Certified Quality Manager
      • Certified Quality Professional
  • What are the entry requirements for MQM?
    Normal Entry

    • Bachelor degree in any field with a minimum CGPA of 2.50 or equivalent as accepted by Senate;
      OR
    • Bachelor degree in any field with CGPA less than 2.50, can be accepted with a minimum of 5 years working
      experience.
      OR
      APEL entry
    • Malaysian; AND
    • The candidate should be more than 30 years of age in the year of application; AND
    • Relevant work experience / prior experiential learning; AND
    • Pass the APEL Assessment (Aptitude Test, Portfolio & Interview) conducted by OUM; AND
    • Possess the following qualification:
      • STPM / Recognised Diploma; Or
      • Matriculation / Foundation (credit score 50-52 credits; CGPA grade 2.00 and above; minimum study period of one year); Or
      • A-Level (minimum of 3 courses; minimum grade E; duration of study at least 18 months); Or
      • International Baccalaureate Diploma (minimum of 6 courses and 3 required elements; minimum grade of 24 points and above; duration of study at least 2 years).
  • What is the mode of teaching for the programme?
    • MQM is a taught course program (Part-time for 2 years) where you are encouraged to attend the e-tutorial sessions conducted using video conferencing via Google Meet (10 sessions@10 hours per course) by E-Facilitator.
    • You will also be supported with the forum discussion under the learning platform (MyInspire) assisted by the e- facilitator. Assignment and modules will be uploaded in your MyInspire course.
    • You are recommended to register for 2 courses per semester.
    • You are required to submit assignments through online and sit for the take home final examination through online submission. Several courses will have fully coursework (Eg: Research Methodology)
  • What is the fees of the programme?
    The fee details are as per given in the Fees page in the programme website. https://www.oum.edu.my/master-of-quality-management-2/
  • What is the structure and courses under the programme?
    Refer to the link of the programme: https://www.oum.edu.my/master-of-quality-management-2/
  • What is the career pathway of the programme?
    Enhancing career as a Quality Manager, Quality Professional in QA department in any organization.

  • What is the learning pathway of the programme?
    After completion of the programme, learner can continue to pursue education in the following OUM programmes:

    • Doctor of Philosophy (Science)
    • Doctor of Philosophy (Business Administration)
    • Doctor of Business Administration
Fees
Malaysian Learner Fees
Year 1 Year 2
Sem 1 RM3,780 RM3,780
Sem 2 RM3,780 RM4,410
Sem 3 RM3,780 RM5,670
Total RM25,200

* Fees applicable to Malaysians and Permanent Residents only.

* The University reserves the right to revise the fees without prior notice.
Discount for the Physically Challenged Learners (OKU) and Senior Citizens

The University offers 50% discount for:
1. Senior citizens aged 60 and above on registration date; and
2. Physically challenged learners – a valid Orang Kelainan Upaya (OKU) is required.
The discounts are not valid for second time registration and repeating of subjects.
Learners who receive this discount are not entitled to other discounts and promotions.

Note
Processing fee: RM50
Re-registration fee of RM220 per semester is chargeable for extension of Masters Projects

Financial options: Payment Mode:
EPF (Account 2); or JomPAY
Education or Personal Loan from commercial banks; or Internet Banking
HRDF (subject to employer’s eligibility); or Debit/Credit Card.
International Learner Fees
Year 1 Year 2
Sem 1 RM4,536 RM4,536
Sem 2 RM4,536 RM5,292
Sem 3 RM4,536 RM6,804
Total RM30,240

Notes:
1 – Fees applicable to International applicants
2 – The fee above excludes registration fee, processing fee and resource fee. Fee imposed first semester only-non refundable . (Diploma RM2,700; Bachelor RM3,200, Master RM3,700, PhD/Doctorate RM4,200).
3 – Financial method: Telegraphic Transfer , PayPal (Invoice will be prepared in MYR and will be added 6% to cover PayPal transaction fees.)
4 – The fees are for subject fees only and are not applicable for research, registration, repeating of subjects and other fees.
5 – 60% payment of the semester fees must be made before the semester starts, 40% payment before the examination week.

* The University reserves the right to revise the fees without prior notice.
**LATEST UPDATE: 30 August 2022

Entry Requirements
PEO & PLO
Program Educational Objectives (PEO)
PEO 1 – Knowledgeable and competent in quality management discipline in-line with the industry requirement.

PEO 2 – Effective in communication and demonstrate good leadership quality in an organisation.

PEO 3 – Capable to quality management problems innovatively, creatively and ethically through sustainable approach.

PEO 4 – Able to demonstrate entrepreneurship skills and recognise the need of life-long learning for successful career development.

 

Programme Learning Outcomes (PLO)
 

PLO 1: Evaluate theories and concepts in quality management (Knowledge and Understanding)

PLO 2: Apply critical thinking skills for decision making (Cognitive skill)

PLO 3: Demonstrate the skills and principles of lifelong learning in their academic and career development (Practical skill)

PLO 4: Demonstrate appropriate social skills in quality management and quality improvement (Interpersonal skill)

PLO 5: Communicate creative and innovative ideas effectively (Communication)

PLO 6: Appreciate digital technology to enhance quality management skills (Digital skill)

PLO 7: Appreciate data for the development of quality management and improvement strategies (Numeracy skill)

PLO 8: Perform leadership in managing quality management and quality improvement activities (Leadership)

PLO 9: Develop sustainable quality management skills (Personal skill)

PLO 10: Develop innovative entrepreneurial skills (Entrepreneurial)

PLO 11: Arrange quality management activities in accordance to ethical and legal practices (Ethical and Professionalism)

 

Programme Structure
Core Courses
Subject Name Credit Hours
Total Quality Management 3
Quality Standard and Systems 3
Quality Improvement Tools and Methods 3
Enterprise Risk Management 3
Customer Service Management 3
Lean Management 4
Science and Technical Research Methodology 3
Statistical Quality Control 3
Six Sigma 3
Performance Management 3
Supplier Quality Management 3
Master’s Project 6
Total 40
FAQs
  1. Can I get brief information on the Master of Quality Management?
    Master of Quality Management (MQM) of OUM is designed to equip learners with basic and advanced knowledge in quality management and quality improvement. It provides learners with the necessary skills for them to define, measure, analyse, improve and control the quality management and quality improvement plans in their respective organizations. The broad-based quality programme enhances learners generic and transferable skills applicable for industries and realizing the nations mission in creating specialised and technology driven workforces. The MQM graduates will be recognised as ISO 9001 Lead Auditor, Total Quality Fast Track Model (TQFTM) Assessor, Certified Quality Managers and Certified Quality Professionals.

  2. Is the programme recognized by MQA and JPA?
    Yes, the programme is recognized by MQA and JPA.
    The programme has received full accreditation from MQA since February 2016.
    Reference Number: MQA/FA4355
    Certificate Number: 14663
    Refer to the link :https://www2.mqa.gov.my/mqr/
  3. What are the advantages of the programme?
    The advantages of the programme:
  • Broad-based quality management programme (candidates from any degree are applicable to join this programme without any bridging course)
  • Industry driven curriculum-developed by the experts in both academic and industry to meet the market demand.
  • Career advancement (locally and abroad)
  • Learners will obtain 4 extra SIRIM Certifications (the following certificates will be issued upon successful completion of the programme as per SIRIM requirements)
    • Total Quality Fast Track Model Assessor
    • ISO 9001 Lead Auditor
    • Certified Quality Manager
    • Certified Quality Professional
  • Do I need to pay fees for the extra 4 certifications by SIRIM?
    No need. MQM students just need to pay for MQM fees to OUM.

  • How many days of training for each of certifications?
    The certifications involve a total of 6 days of training with SIRIM Training Sdn Bhd. Upon completion of the second semester of the study, MQM learners will be invited to join the following:

    • ISO 9001: 2015 Lead Auditor (4 days)
    • Total Quality Fast Track Model –TQFTM (2 days)
      **Note that there will be an assessment at the end of each SIRIM training.Upon graduation, the following 2 certifications by SIRIM will be awarded to the MQM graduates (without training days):

      • Certified Quality Manager
      • Certified Quality Professional
  • What are the entry requirements for MQM?
    Normal Entry

    • Bachelor degree in any field with a minimum CGPA of 2.50 or equivalent as accepted by Senate;
      OR
    • Bachelor degree in any field with CGPA less than 2.50, can be accepted with a minimum of 5 years working
      experience.
      OR
      APEL entry
    • Malaysian; AND
    • The candidate should be more than 30 years of age in the year of application; AND
    • Relevant work experience / prior experiential learning; AND
    • Pass the APEL Assessment (Aptitude Test, Portfolio & Interview) conducted by OUM; AND
    • Possess the following qualification:
      • STPM / Recognised Diploma; Or
      • Matriculation / Foundation (credit score 50-52 credits; CGPA grade 2.00 and above; minimum study period of one year); Or
      • A-Level (minimum of 3 courses; minimum grade E; duration of study at least 18 months); Or
      • International Baccalaureate Diploma (minimum of 6 courses and 3 required elements; minimum grade of 24 points and above; duration of study at least 2 years).
  • What is the mode of teaching for the programme?
    • MQM is a taught course program (Part-time for 2 years) where you are encouraged to attend the e-tutorial sessions conducted using video conferencing via Google Meet (10 sessions@10 hours per course) by E-Facilitator.
    • You will also be supported with the forum discussion under the learning platform (MyInspire) assisted by the e- facilitator. Assignment and modules will be uploaded in your MyInspire course.
    • You are recommended to register for 2 courses per semester.
    • You are required to submit assignments through online and sit for the take home final examination through online submission. Several courses will have fully coursework (Eg: Research Methodology)
  • What is the fees of the programme?
    The fee details are as per given in the Fees page in the programme website. https://www.oum.edu.my/master-of-quality-management-2/
  • What is the structure and courses under the programme?
    Refer to the link of the programme: https://www.oum.edu.my/master-of-quality-management-2/
  • What is the career pathway of the programme?
    Enhancing career as a Quality Manager, Quality Professional in QA department in any organization.

  • What is the learning pathway of the programme?
    After completion of the programme, learner can continue to pursue education in the following OUM programmes:

    • Doctor of Philosophy (Science)
    • Doctor of Philosophy (Business Administration)
    • Doctor of Business Administration
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